ebay authenticity guarantee problemsebay authenticity guarantee problems
Sellers are required to deliver the item as it was described in the listing. Eligible purchases are physically inspected by experts before being shipped to the buyer or returned to the seller. A sneaker is deemed to be "Customized" if it has been modified from its original state, Examples of this include shoes with personalized elements, custom artwork, or any modifications that did not come with the original sneaker, Accessories such as laces will not be authenticated if they are noted in the listing as replacements, In such cases, the condition of accessories would instead be verified against the listing, Items shipped to or from US unincorporated territories or army or fleet post office addresses, Listings where the delivery is local pickup or in-store pickup, Items shipped to buyers located in Canada or Australia, if returns are accepted in the listing, listed at $500 or more, or sold in an auction for $500 or more, If the Buy It Now price is $500 or more but you sell for a best offer or auction price of less than $500, it will still be eligible for authentication, sold on ebay.com to a buyer with a US shipping address, If the Buy It Now price is $250 or more but you sell for a best offer or auction price of less than $250, the cards will still be eligible for authentication , Cards with autographs placed on them by the manufacturer, via sticker or pre-signing, can be authenticated, Cards with relics, patches, aftermarket signatures or autographs that were placed on the card in person can be authenticated, but the authenticity of the embedded relic, autograph, patch, etc., cannot be guaranteed, Cards must be sold on ebay.com by a seller located in the continental US to a buyer located in the continental US, Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, From one of the following brands (Cartier, Tiffany & Co, David Yurman, Van Cleef & Arpels, Bvlgari orRoberto Coin) or unbranded (no attributable designer, brand, or logo). Once the item has been re-authenticated, it will be returned to you and the buyer's refund will be processed. Items included in the eBay Authenticity Guarantee program display a blue Authenticity Guarantee check mark badge. We'll then send sellers a pre-paid FedEx shipping label so they can ship the sneakers to the authentication center, free of charge. What is Authenticity Guarantee? Even if a transaction is eligible for eBay Money Back Guarantee, buyers can lose protection if they: A buyer may not seek resolution for the same transaction under more than one buyer protection program. Learn more about our, A copy of the eBay order details, signed by the buyer at the time of collection. eBay's authenticator is Sneaker Con. I guess one solution is to avoid buying from the intentionally vague sellers and buy from sellers who accept returns and/or properly describe the condition of their items. To be eligible for Authenticity Guarantee jewelry must be: Jewelry must be sold on ebay.com by a seller located in the continental US, to a buyer located in the continental US to be eligible. 3. In some cases, eBay may automatically accept the return on the seller's behalf. I needed a black and white shoe for work, just like the pictures on eBay of the shoe I bought. Buyers will see the badge in the search results page, the view item page, the checkout page and their Purchase history page. It's sent and authenticated. There is no opt in or opt out option. Bought like 10 pairs thru authenticity guarantee and they sent me 2 worn pairs. If it has a secondary/melee stone (less than 0.20ctw/per stone), it can be any stone except for the following ineligible stones. Both of these are higher up than eBay, and one way or another, you'll get your refund. As part of reviewing an appeal, we may ask the buyer or seller to provide additional documentation. eBay Money Back Guarantee programs on international eBay sites. Sellers can find the estimated delivery information that was provided to the buyer at the top of their Order details page. Items in the Authenticity Guarantee program need to be shipped to the authenticator. View cart for details. When tracking shows the item was delivered/collected before the estimated delivery date, When tracking shows the item was delivered/collected after the estimated delivery date, When no tracking information is available. Once the seller has accepted the return, or 3 business days after the request date, 21 business days after the request date, if the seller never responded, 10 business days after the refund deadline has passed, if the seller is issuing a refund, Evidence that the buyer and seller have each met their, Whether the seller breached eBay policies when listing the item, Whether the item can be shipped back to the seller, The seller will be required to reimburse eBay for the amount of the refund, and, The buyer may not be required to return the item, If the seller doesn't offer returns, the buyer must request a return no later than 3 calendar days after the, If the seller offers returns, the buyer must request a return within the seller's stated return window, The use was necessary to determine the quality or functioning of the item, or the damage was the result of that use, The buyer must request a return but may not be required to ship the item back to the seller. No cost to you eBay covers all costs of the authentication process. No one asks sellers to remove insoles in pics. Authenticate it. If the authenticator confirms the item is consistent with the listing title, description, and images, they perform a physical authentication inspection. The latest date for the buyer to report that the item hasn't arrived is 30 calendar days after the latest estimated delivery date or 7 calendar days after the event date, whichever is later. Ebay is **bleep**. If an item is being returned, the seller is responsible for return shipping. The eBay Seller Spotlight podcast has launched! I noticed it from more legitimate pictures on another site. When you make a sale, you have to send the item to the authenticator's address provided by eBay. The price points are expected to go down to $250 and over eventually. It was, but I quickly realized the pictures on eBay leave out extremely important aspects of the shoes. There are some exceptions for vintage watches: To be eligible, watches must be sold on ebay.com by a seller located in the US, UK, Canada, Japan, Italy, Germany or South Korea. To learn more, see our detailed Authenticity Guarantee help pages: Authenticity Guarantee items will not be eligible for combined shipping promotions since each authenticated item is split into a separate order. Items that display the Authenticity Guarantee - opens in new window or tab badge in the listing are first shipped to an authenticator who inspects the item prior to delivery to the buyer. After all, those two genres are among the most common and sought-after high-end cards. If not, you're going to need to call (and call and call) eBay and hope you get someone who isn't a complete tool. About half come back with a better grade and some are ruled fakes. My entire apartment smells like axe body spray as well. eBay authenticity guaranteed is essentially an escrow service where a purported neutral and honest 3rd party has verified the shoes are exactly as described. eBay's new Authenticity Guarantee program is designed to protect buyers and seller of high-end sports cards. Sneakers shipped to Canadian or Australian addresses will also be eligible, if the listing is final sale. Thats insane. eBay Money Back Guarantee covers most transactions on eBay. I ordered a pair of Nike shoes. Im sorry this happened to you. Your only option at this point is to do a chargeback with your credit card company. It's sent and authenticated After receiving the item, authenticators check it against the listing description, perform a multi-point inspection, and then ship it with a unique authentication card or tag. Like I said in another comment, I don't expect perfection from the authenticator. In some limited situations, we may extend the time frames specified above for buyers and/or sellers to take action and meet eBay Money Back Guarantee requirements. Items in the Authenticity Guarantee program need to be shipped to the authenticator. Authenticity Guarantee lets you shop with eBay Money Back Guarantee covers most transactions on eBay. I know what you mean with the "intentionally vague" item condition. It's worth noting that eBay takes a 20% . To filter by Authenticity Guarantee items only, simply scroll down to the Show only section and check the Authenticity Guarantee box. How it works for ungraded cards. Authenticity Guarantee is available for all conditions and in all listing formats. Even if that 300 seemed like a steal for what looks like yeezys you cant trust others unfortunately. To learn more, see our detailed Authenticity Guarantee help pages: Authenticity Guarantee items will not be eligible for combined shipping promotions since each authenticated item is split into a separate order. The shoes were not like the picture and unusable to me. Single ungraded cards $250+ are eligible for the service at this time. If the shoes are not as described (eBay considers it a final sale) or if they don't arrive, go to http://paypal.com/disputes to open a case. Buyers can narrow down their item searches using the filters on the left-hand side of the eBay search results page. Once eBay steps in, eligible sellers will no longer be able to issue a partial refund to the buyer, even if the item is returned used or damaged. Need to report a problem or not sure about the next steps? eBay may hold the return request open for up to 35 business days after the date the return was accepted. Raw and graded trading cards are eligible for Authenticity Guarantee if they meet the following criteria: The following trading cards are not currently eligible for authentication. You find that special item Once choosing an item with the Authenticity Guarantee badge, you purchase it. Congratulations to our 2022 Class of Up & Running Grant recipients! How can buyers search for Authenticity Guarantee items? This program is terrible. In individual cases, extensions may be offered to take into consideration factors such as the buyer's location, the shipping service used, whether tracking is available to show the status of a shipment, a seller's extended return window, or other circumstances such as fraud, Extensions may be offered to buyers and sellers in particular locations to take into consideration delays due to circumstances such as natural disaster, national emergency, labor strike or governmental act. One solution is to open an item not described correctly return and reorder the correct shoes It is sad that a simple mistake like this one cannot be resolved instantly by the seller sending the correct shoes and a return label for the incorrect shoes US buyers pay a flat $14.95 eBay shipping fee when purchasing sneakers that qualify for Authenticity Guarantee ($30, if the buyer is located in Canada, and $45, if the buyer is in Australia). The pictures completely neglected any neon green anything. Return shipping costs will be charged to the seller separately if: The seller authorized the buyer to use an eBay return label, or, eBay provided a return label to the buyer on the seller's behalf. The eBay Authenticity Guarantee helps buyers shop for luxury or collectible items with confidence, while protecting sellers. 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