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your current council tax bill, or a utility bill with your name and address dated within the last 3 months -If you change your nominated vehicle you must let us know by calling. or Please note - we cannot replace lost or stolen passes via email. You are able to top up your fast tag securely from this app. T-FLOW account. For further details please email tag@merseytravel.gov.uk. We aim to have normal service resumed as swiftly as possible. You can cancel your T-FLOW account at any time . No trains are running from the station. Try our quick savings calculator to see if you may also benefit from savings by using T-FLOW. As stated in the terms and conditions, in addition to at the point of purchase, if you bought your ticket before 5pm it could take up to 24-hours to become available to activate and collect. Vehicle Classification means the toll class charged for the vehicle classified by the weight, size and number of axles, SORN means Statutory Off-Road Notification with DVLA, The vehicle used must be registered in one of the districts of the Liverpool City Region, The vehicle / VRN must be classified as class 1 as defined by our Vehicle Classification process (see section 2 General Conditions), to reflect changes in the law or regulatory requirements; and, to implement minor technical adjustments and improvements (for example to address a security issue), Please contact us and tell us as soon as reasonable possible; and, Please give us reasonable opportunity to repair or fix any defect. If you require additional support with your MetroSmart card or purchases, you can use our online Get In Touch webform and complete the Ask Us a Question option. View the full Fast Tag Concessionary Travel terms and conditions (PDF), View the full T-FLOW Concessionary Travel terms and conditions (PDF). The new video tolling system only applies to T-FLOW or Fast Tag account holders. If you are not in the correct vehicle, or not in the vehicle at all, and someone tries to use the concession, then it may be confiscated. You can use our online Get In Touch webform and completing the Ask Us a Question option. You can register quickly and easily online by visiting www.merseytunnels.co.uk and following the step by step process. Accidents and emergencies do sometimes occur and, in these instances, we reserve the right to close the tunnel at any time without notice. No trains are running from the station. Register for an account and, providing your account is in credit, the barrier will automatically be raised so that you can pass through almost without stopping. Once you Direct Debit payment has been settled and credited to your T-FLOW account, the refund button will become available and you will be able to request a refund as normal. (For customers paying by mobile devices (Apple or Android) receipts will be available through your provider). Video technology is being introduced on Wednesday 3 November at both Mersey Tunnels with the launch of a new pre-payment system. If insufficient credit is available, the toll fee will need to be made by alternative payment method such as cash or by debit or credit card. Hold a valid and current UK drivers license and be the registered keeper according to the DVLA of a vehicle registered in the same area. Merseytravel is responsible for making good any damage to your property directly caused by us under this agreement which arises from our default or negligence; however, Merseytravel accepts no liability for any loss or damage to property howsoever arising unless the loss or damage is caused directly by the default or negligence of Merseytravel. You may appeal within one month of the date of your decision outcome. We're a exciting and dedicated company based in the Midlands with high quality furniture at great prices with lots of passion .. Adhere to our simple steps to get your Mersey Tunnel Fast Tag prepared quickly: Find the template from the library. Customers may continue to use their Fast Tags, but we will no longer issue any new tags and will ask customers to register vehicles instead. For Tunnel Fast Tag enquiries please email tag@merseytravel.gov.uk. I want to travel through the tunnel. You can telephone our customer service team at 0151 330 1004 or write to us at Merseytravel, PO Box 1976, Liverpool, L69 3HN or email tflow @liverpoolcityregion-ca.gov.uk I have read and accepted the terms and conditions. Merseytravel is committed to processing your personal information in a clear and transparent way. For full details on how we manage your personal data please refer to our. There are no changes to the toll fees for Class 2, 3 or 4 vehicles for either pre-paid accounts or cash payments. Merseytravel will charge a reasonable fee for any damaged, defaced or un-returned tag. T-FLOW is a video tolling system that reads your vehicles registration as you approach the toll lane. Our postal address is: Merseytravel, PO Box 1976, Liverpool, L69 3HN. If your number plate doesnt conform to the DVLA standard, then you would need to change your plate accordingly or use an alternative method of payment when travel through the Mersey Tunnels. If you have not told us that you have changed your vehicle you will have to pay the full toll. Once payment has been approved, the barrier will rise. The lane display messages mounted on the right-hand side of each toll lane indicate the status of your T-FLOW account. Please be advised that we may use agencies to verify and confirm your identity and residence. The Account Holder shall make future payments to their Account in advance, by monthly Direct Debit or online top up using a debit or credit card via the Mersey Tunnels website. These are located in Birkenhead, Bootle, Huyton, Liverpool One, Queen Square and St Helens bus stations, Find your ticket when you answer a few questions about you and your journey. To qualify for this discounted toll rate, you must be able to provide evidence that you meet the criteria below: - For full details on how we manage your personal data please refer to ourPrivacy Notice. 3. If your vehicle is subject to Statutory Off Road Notification (SORN) you must declare it immediately either online at www.merseytunnels.co.uk or by phoning our customer service team on 0151 330 1004. Take your form, a passport size photograph and all the necessary documents (originals only please) to any Merseytravel Centre. Account holders who live in the City Region also benefit from a further discount on their journeys. For all other users the Class 1 toll is 2.00. Register for an account and, providing your account is in credit, the barrier will automatically be raised so that you can pass through almost without stopping. T-FLOW is the quick and easy way to travel through Mersey Tunnels and make full use of the benefits that the scheme provides; including T-FLOW Only Lanes to help reduce queue time at the toll plaza and detailed online statements providing a history of journeys made. What happens if I need to make more than my planned journeys? receive the highest rate of mobility component of the Disability Living Allowance; No trains are running from the station. In processing your Application and administering your Account, Merseytravel will take reasonable measures to ensure services are carried out using reasonable skill and care. We will utilise only relevant categories of DVLA Open, Source Data for the purposes of verifying your vehicles make and model and automatically classifying the toll category to charge the appropriate toll fare. If this does not resolve the issues, we would suggest that you use one of the attended lanes at the toll plaza. Online Recharge Customer may recharge his tag account online through Debit Card or Net Banking Web Portal for Customers Customers can access their statements by logging on the FASTag customer portal. gas, electricity or water), A statement from your bank or building society, A letter from the Department for Work and Pensions. Merseytravel accepts no liability for business losses and we shall have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity or any indirect or consequential loss arising from this agreement. Mersey Tunnels offers a range of alternative payment options and customers can pay the toll fee by Credit or Debit card or Cash if they do not want to register for T-FLOW. You can call our Customer Service Contact Centre on 0151 330 1000where a member of the team will be able to cancel your lost or stolen pass. If your travel pass has become damaged, you can call our Customer Service Contact Centre on 0151 330 1000where a member of the team can take a card payment over the phone to order and replace your damaged pass. We will write to you to let you know that we are going to stop providing the service, at least 14 days in advance of stopping the services and will refund any sums you have paid into your Account. How should I plan for my journey? To make a claim, simply click on the compensation tab below . Please note, the time limits during a Sunday are only operational between 1st April and 30th September inclusive. Payment will be made directly to the bank account from which the Direct Debit is taken. Once the Account is open Users can start to make journeys on the vehicles (VRN) registered. To login with Merseytravel fast tag account login, you can use the official links we have provided below. You can check how much you spend and keep track of the journeys you have made via our online account management system. If you live within the local authority boundaries of Liverpool, Wirral, Sefton, Knowsley or St Helens you will receive 200 free journeys every year. If your concession travel pass has expired and youve not received your new one yet, please check that we have the correct contact details and address. This agreement, together with the Application, shall form a binding legal agreement between you and the Merseytravel which shall take effect upon receipt of your Application by Merseytravel. Anything above that weight may still travel subject to prior approval based on a load calculation basis. Once submitted, your complaint will be assigned a unique reference number and assigned to the relevant team or third-party operator for their review and direct response back to you. The concession can only be used in the vehicle you nominated on your application form. The Resident Concession is provided at our sole discretion and we reserve the right to withdraw this concession at any time. or Get In Touch webform and complete the Fix It / Report It option. 75 per hour. As was previously the case, a number of vehicles can be added to one account for electronic payment. However, if this is not possible for any reason, you will be prompted to supply a range of documents to verify your eligibility. You will need a pre-paid toll account and you must not be travelling for business reasons. Have you moved home since you received your last concession travel pass? Merseytravel does not exclude, or limit in any way, our liability to you where it might be unlawful to do so. You will need your T-FLOW account number and email address, if the two match an automated email will be sent to you allowing you reset your password. Log in to manage your Mersey Tunnels account. Details should be updated by January 31st, 2023. Under the terms of the agreement, if you are a resident of the Liverpool City Region, an Account Holder has the right to make an Application for the Resident Concession to be applied to a User of the Account. We would recommend that you seek independent legal advice on this issue. You can now do this online via our website www.merseytunnels.co.uk - simply cancel the previous Direct Debit (which you do via your online account), wait three days and then set up a new one online. What documents do I need as proof of eligibility? New customers can register for a T-FLOW account online. Can I ride my bicycle through the tunnel? Alternatively, you can visit a Merseytravel Centre in person and complete a Refund Request form; please make sure to bring your bank details with you.. Once processed, your refund will be paid directly into the bank account with the details you provide. If you did not receive a receipt when you made the payment using this method; unfortunately, we are unable to provide you with a copy receipt and would advise that customers ask the member of staff for their receipt when making their payment. I have a foreign licence plate can I still register? Customers who pay the Mersey Tunnel Toll by debit or credit card in our toll lanes are able to obtain a card payment receipt via this website. The Combined Authority is led by Metro Mayor Steve Rotheram bringing together Liverpool City Region's six local authorities - Halton, Knowsley, Liverpool, Sefton, St Helens and . The concession can only be used by you, the concession holder. The easiest way to do this is to log in to your online T-FLOW account at merseytunnels.co.uk. What happens if I change my vehicle or it is stolen? Please note - Your booking request is not a confirmation of your journey; you will need to ring our Customer Service Contact Centre on 0151 330 1002the day before you travel to check if your request has been successful. We aim to have normal service resumed as swiftly as possible. Step 2. If there are insufficient funds to cover the toll fee the Account will cease to work at the toll barrier until funds are added. The toll fee will be deducted from your T-FLOW account. Merseytravel shall at all times comply with the Data Protection Act 2018 and any other relevant legislation in relation to the use of personal data. You can view receipts for payments for up to 6 months. Our telephone number is 0151 330 1004. Due to the elections last year, instead of being a . To allow for the banking process to take place, the refund button is automatically removed 3-days before and up to 3-days after your scheduled Direct Debit date whilst payments are pending. Pay and Get FASTag at door step. Work has been carried out over the last few months to install automatic number place recognition (ANPR) cameras in all toll lanes at both tunnels. We are sorry for any inconvenience caused. There may be occasions when we must suspend your T-Flow Account or User(s) on the Account to deal with technical problems or make minor technical changes or to make updates to reflect any changes in relevant laws or comply with any regulatory requirements placed upon Merseytravel. For local rail queries, you can speak to Merseyrail or for other rail services, check out online services for National Rail. We aim to have normal service resumed as swiftly as possible. Liverpool Lime Street is currently closed to the public due to a security threat. The loans are still being paid and will not be paid off until 2048. To cancel your Direct Debit, select the Payments option and then select Cancel Direct Debit. Personal accounts are restricted to a maximum of 4 Users. Booking requests can be made no earlier than 2-days before and no later than 7-days before your requested journey date. In the event a payment is unsuccessful, the Account will not be credited, this may result in the Account having insufficient funds. Merseytravel Budget meeting - Bidston to Wrexham line, increase to tunnel tolls, report into removal of exemption for disabled Fast Tag users. You need to contact Merseytravel directly on tag@merseytravel.gov.uk. Find your ticket when you answer a few questions about you and your journey, Liverpool City Regions new trains could be running from next week, New bee-friendly bus shelter with 'living roof' installed at Mersey Ferries terminal, And here Ill Stay Steve Rotheram announces plans for new ferry built in the Liverpool City Region, Rail users set to benefit as Hillside becomes latest station to go step-free, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging, Motorcycle with sidecar and 3-wheeled vehicle, Private/light goods vehicle up to 3.5 tonnes gross vehicle weight, Passenger vehicle other than a motor car with seating capacity for under 9 person, Private/light goods vehicle up to 3.5 tonnes gross vehicle weight, with trailer, Heavy goods vehicle over 3.5 tonnes gross vehicle weight, with two axles, Passenger carrying vehicle with seating capacity for 9 or more persons, with two axles, Heavy goods vehicle over 3.5 tonnes gross vehicle weight, with three axles, Passenger carrying vehicle with seating capacity for 9 or more persons, with three axles, Heavy goods vehicle over 3.5 tonnes gross vehicle weight, with four or more axles. Minimum charge one hour. The new video-tolling system is another example of the continued investment that the Combined Authority is making in both of our Mersey Tunnels. You can apply for the Mersey Tunnels Concessionary Travel Scheme if:-, Find your ticket when you answer a few questions about you and your journey, T-FLOW Concessionary Application Form (PDF, 437KB), T-FLOW Concessionary Renewal Application Form (PDF, 350KB), T_FLOW Concessionary Application Form (Word, 25.3KB), T-FLOW Concessionary Renewal Application Form (Word, 25.4KB), Liverpool City Regions new trains could be running from next week, New bee-friendly bus shelter with 'living roof' installed at Mersey Ferries terminal, And here Ill Stay Steve Rotheram announces plans for new ferry built in the Liverpool City Region, Rail users set to benefit as Hillside becomes latest station to go step-free, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging, You have a Disabled Persons (Blue) Parking Badge. 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