gliderecord in flow designer servicenowgliderecord in flow designer servicenow

gliderecord in flow designer servicenowgliderecord in flow designer servicenow

The get method returns the first record in the result set. I cant think of a scenario where a non reference field type would ever been associated to using getDisplayValue() in a script. There are quite a few functions that are available on these GlideRecord Elements that you can utilize to interact with those objects. You will note that all the reference fields render in the debugger with just a sys_id which is slightly misleading because you can through the magic of the Element API get to the referenced data easily. Press question mark to learn the rest of the keyboard shortcuts. Practice your skills in a hands-on, setup-free coding environment. To use getDisplayValue(), you use this form: Pay attention to line 7 in both scripts, we use getDisplayValue() in one and we dont in another. Flow designer is a platform capability. Requested by, in this example, is a reference field to sys_user. You did such an amazing job. We have no affiliation with ServiceNow. Keep it up. 1 Answer Sorted by: 1 You could write JavaScript to find and close the Incidents, and run it from a scheduled job. you can't use it to get the manager of an incident's assignment group. ServiceNows table structure is a MySQL relational database. If you do a direct: managers.push(incidents.caller_id.manager.name); you will end up with multiple entries of the same name in your array. The true value is not what you see in the field, for example a users display name on an incident. However, it's worth noting that it doesn't allow you to dot-walk through reference fields to get values. Flow designer is a platform capability. . I struggle with AddOrCondition sometimes too. First, we will create a new Subflow named Test Connect Chat Action. GlideClassElement is the glide class sub-element that we need to set for GlideRecord, GlideForm, etc. Glide class works hand in hand with ServiceNow to use databases and perform operations on the UI objects and pages. The code uses the INSTANCEOF operator to query for those records. Then you can just add that as an encoded query and not have to worry about the correct AddOrCondition setup. Hi Shilpa, Get Query Shortcut (used to get a single GlideRecord). The setLimit statement helps performance, because only one record is returned with the query. Flow designer is free until you look at integrations. Ah, you are correct. }. The example shown on the right will get all records where the short_description field starts with the text 'Error'. In this piece, we will attempt to discuss the basic steps in creating a custom action in Flow Designer. There are methods to move around the returned results in a non-linear manner that I might cover later. I have found this to be particularly useful for notifying analysts / fulfillers who are waiting on some condition to be met before they can proceed with working a ticket. getDisplayValue() can only be used on reference fields in ServiceNow. @priscilla, there isnt any other documentation about QueryCondition, but theres really not much more to it either. - Execute the . Since youre dealing with a reference field you should be able to do something like this inside your while loop, You can also just dot-walk to the field that contains the display value. Blog entries on performance and building queries will be coming out in the future. Reddit and its partners use cookies and similar technologies to provide you with a better experience. To really understand this, consider the following 2 examples. SN seems to be all scripting from the get go with limited use of GUIs for configuration. Click here to download the update set containing everything we built in this article! Although getRowCount isnt available client-side, you can return the number of results in a client-side GlideRecord query by using rows.length as shown here. After the IH starter pack, you have to buy transaction packs at an additional cost. When you find the Requested by field, youll see that the value is some long string, which is the sys_id of the record thats on a different table. How To Use getDisplayValue() and GlideRecord. The example shown on the right will get all records where the short_description field contains the text 'Error' anywhere in the field. We will also be using the Conversation API to start and send messages to conversations. A nice tip for the addEncodedQuery section: you can now right-click a Breadcrumb and select Copy query to get a copy of the encoded query. GlideRecord To start the new year, I want to dive into the depths of the GlideRecord object and how this information can make you a better developer. Easily create end-to-end digital workflows. As a quick reminder, the script debugger can only be used in a synchronous script that is run in the current users session. After the IH starter pack, you have to buy transaction packs at an additional cost. example: I would like the below code to result in the display name for the requested_by and not the sys_id used to reference the user table. Well done. var inc = new GlideRecord ('incident'); inc.initialize (); gs.print (inc.opened_at.getDisplayValue ()); Conclusion: initialize gives no output. Idoubt if theres a single concept in Service-now that is more valuable to understand than how to use GlideRecord methods to query, insert, update, and delete records in your system. gr.query(); while(gr.next()){ Outbound REST API - Create ncident based on response? So if I had a URL that looked like this When you think of reference fields, sys_ids and records referencing records on other tables, make sure to consider using getDisplayValue() in your GlideRecord queries. Connect and share knowledge within a single location that is structured and easy to search. Question: If I run a GlideRecord query and then want to add another condition to the query and rerun it, is that possible? AND Category = Software). I use this page quite a bit and just recently found out ServiceNow also offers a NOT IN operator, which has saved me several times. Since Flow Designer is designed for process owners to automate a process using natural language, developers could create custom actions for process owners use them without worrying of the codes at the far side. The GlideRecord class is the way to interact with the ServiceNow database from a script. All Rights Reserved. The evolution of the old workflow editor. The easiest way to inspect the details of the fields and values that are available to the GlideRecord object and when they are available is the script debugger. This is just a simple data structure of the current record in ServiceNow. Another way outside of the script debugger we were using above to examine what fields are available is getFields(). We will then use that action in an example flow. Copyright 2022 Kevin Custer. gr.addQuery('number', 'STARTSWITH', 'INC'); Here is an example on how to avoid this: If you are doing an delete statement in your script, it is good to be extra careful. Im also interested in doing nested AND conditions. Ive found it helpful to use AddEncodedQuery to manage those types of complex queries more easily. When you find the "Requested by" field, you'll see that the value is some long string, which is the sys_id of the record that's on a different table. Scripting around dates and time in ServiceNow has caused every ServiceNow Engineer some pain at a certain point. Ive tried both and have listed the results of each below. grInc.query (); while (grInc.next ()) { grInc.state = 7; // Closed grInc.update (); } OR Insert, update, or delete. (One email per month). Additionally, it helps remove any typos and need to verify all the field dictionary names. Thanks very much for your suggestions I am very much intrigued with the capabilities of these constructions. Powered by Hugo. This article will be at a reasonably advanced level but should be valuable for most any level of ServiceNow developer. Flow Designer - No-Code Workflows - ServiceNow Products Flow Designer Easily create end-to-end digital workflows. }, //I want to add to the above query that incident state = 6. 49, 2020 If you want to know what it looks like, give it a go yourself using the script above. Note: These methods are designed for use in server-side JavaScript (everything EXCEPT client scripts and UI policies). Learn the 24 patterns to solve any coding interview question without getting lost in a maze of LeetCode-style practice problems. The Snowball An Independent ServiceNow Blog & Newsletter. initialize (): creates an empty record suitable for population before an insert. That knowledge allows us to make a generic business rule which can handle all three operations but might have just a little extra handling for the delete case. Correct - buying IH at the moment. gs.print(gr.getEncodedQuery()); Returned: grInc.addQuery ( . GlideRecord Scripting The most common and fundamental scripting used in ServiceNow is GlideRecord. See what happens when we allow incidents.next() to execute which means the debugger pointer has moved past it. If I want to do something where a lot of delays are employed, it is my go to tool. Much appreciated. //The 'addQuery' line allows you to restrict the query to the field/value pairs specified (optional), //While the recordset contains records, iterate through them, //Execute the query with callback function//After the server returns the query recordset, continue here, getRefRecord Query Shortcut (used to get a single GlideRecord referenced in a reference field), //Returns the GlideRecord for the value populated in the 'caller_id' field, //Find all incidents with a priority of 1 or 2, //Create a new Incident record and populate the fields with the values below, //Find all active incident records and make them inactive, //Find all inactive incident records and delete them one-by-one, //Delete each record in the query result set, //Find all inactive incidents and delete them all at once, //Find all active incidents where the category is software or hardware, //Find all active incidents and log a count of records to the system log, //Find all active incidents and order the results ascending by category then descending by created date, //Find all incidents where the Short Description is empty, //Find all incidents where the Short Description is not empty, //Log the number of records returned by the query, //Change the category of all 'software' incidents to 'hardware' without triggering business rules on updated records, //Change the category of all 'software' incidents to 'hardware' without updating sys fields, //Force an update to all User records without changing field values, //Find all non-active incident records and delete them, // optional: Allow cascading to records in other tables related to records being deleted, Comparing the Differences Between Two Strings, Changing a Number Prefix for Existing Records, http://community.service-now.com/forum/3480, http://community.service-now.com/forum/3613, http://community.servicenow.com/forum/5356, http://wiki.servicenow.com/index.php?title=Setting_a_GlideRecord_Variable_to_Null, http://www.snc-blog.com/2012/10/22/temporarily-circumventing-business-rules-to-update-work-notes/, Application Portfolio Management (APM) assessment challenges, Knowledge Translation using Localization Framework and Azure, Localization framework fulfillment (LP, LRITM, LFTASK), Thanks! Written with by the Developer Advocate team, 2023 I think as you become more familiar with Service-now youll see that the majority of configurations are GUI-based or require some pretty light scripting. Andrew Albury-Dor let me know about this one, and how you can specify the fields that you want to return. Above we have the query I have chosen to use. Im a newbie to SN and I must admit Ive found the learning curve a bit steep for customising SN, having come from other SaaS systems as Salesforce & Rightnow. A standard GlideRecord query follows this format. active=true^category=software^ORcategory=hardware, I could build that encoded query string and use it in a query like this. addQuery('short_description', 'CONTAINS', 'Error'); Field must not contain the value supplied anywhere in the field. Since we have been working with a business rule, we should check out a few functions and their common uses. Field must be equal to or greater than the value supplied. GlideRecord interactions start with a database query. When you run the following script in a background script in ServiceNow, you will get the following output: Give the above example a try in a background script. Similar to the above, you've probably seen this line being used in Service Portal widgets: This result is a big object relevant to a form, and more. Is there a way to get the display value from a SYS ID returned in a query? The Element API allows us to do things like getting values and not just pointers to values which can and will likely change when a .next() is executed. This will translate sys_ids into human readable information. Choose the current logged in user, and then click Run: When we navigate back to the Platform UI tab, we will see 2 messages delivered via connect chat: We now have a reusable action for sending Connect Chat notifications to users via Flow Designer! Create an account to follow your favorite communities and start taking part in conversations. We will start by creating a business rule which will be used to hold our script, and be invoked in order to inspect the values in the script debugger. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Gotta use .size() and .get(), // Get the Element Descriptor for this field, // There's a special function to get the display value of a choice field, // Raw boolean values are either a 0 (false) or a 1 (true), // Fields that should return a value and a display value, "sys_id,caller_id,assignment_group,assigned_to,short_description,description", "all_tables.query_hints=true,email_client=true,hasWorkflow=true,live_feed=true", Running JSON.stringify a GlideRecord object, ServiceNow Clone Tip - LDAP servers and lost MID servers, ServiceNow Clone Tip - Preserve MID Server Users, How to use a custom ServiceNow login page, and why you should, How to un-impersonate in ServiceNow when locked in the service portal. Thanks for this great resource} it will return one record, because a get statement is used. Can you describe the scenario or area of the tool where this would be used? It looks pretty intimidating when bunched all together, but if you break it up at the ^ or ^OR which represents AND and OR it is much more readable. What Is A Dictionary Override In ServiceNow? Hopefully, this gives you some information and more importantly the tools and knowledge to learn the APIs and probe the depths of GlideRecord. something happening when its calling insert. with lots of variations on the mix of .addQuery() .addOrCondition() would not retrieve the correct data. gr.setUseEngines(false); //Do not evaluate data policies. Users with the action_designer role can create a custom action with one or more action steps. The only other way I can think of doing it is to create two separate queries and then combine the results (not very pretty but easy enough I suppose). (err) {outputs. This script is set up to return an array containing the names of 5 randomly-selected records from the 'cmdb_ci' table. This is ServiceNow Flow Designer Training.ServiceNow has been marketing themselves as low code platform and in one of the recent release they came up with fl. if (gr.severity = 1){ When youre scripting with reference fields and sys_ids, understanding how to use getDisplayValue() is incredibly useful. One thing to note about updating a reference field to null is that it has to be done as described here: var gr1 = new GlideRecord(incident); However, if i leave the line as is, i wont see the update. Perfect for integrations! This kinda GlideRecords should only be used Client side as the new Service portal doesnt allow sync calls. The .next() moves us forward to the next returned result. Hopefully some of the content here helps you to get going a little bit faster. To set a value in the field, setValue(name, value) comes into play. Anyone have any thoughts? What Is A Dictionary Override In ServiceNow? Important Note: Always run GlideRecord statements in a development instance first and make sure they work correctly before using in production! // fields = a string array of fields to include in the object from the glide record. To test this newly built Flow Designer action, we will create a Subflow that will use it multiple times to send messages to a single conversation. The Script step is available by default to run JavaScript on a local instance. You can use similar GildeRecord scripts on the client side, except you should enclose them in a GlideAjax Query. Heres one for MultipleDelete, should be a good addition to this post. Such as current.addQuery(opened_at, <=', new Date()-7); Although this does not work is there a way to do something like this to query for a given date range ? There is a correct time and place for using both methods. Field must be greater than the value supplied. Cost wise, IH is not the most expensive ServiceNow thing you'll ever buy (it's surprisingly affordable) and potentially pays for itself in savings. That is why a business rule is the method of choice for our examples. outage.setWorkflow(false); We cant directly enumerate over these GlideRecord objects, but under the hood, ServiceNow is doing so. When our loop gets to the end, and we move back up to the .next() line and execute it again, we move to the next ordered result returned for our query. Scripting around dates and time in ServiceNow has caused every ServiceNow Engineer some pain at a certain point. Id prefer using an encoded query if possible. You can find it using this url: We are struggling with using AddQuery and AddORCondition to create an advanced query. Its primary function is to query a database table, and present values corr Comment out your update statement and add a log statement to check the script for accuracy before actually using it. Many of the APIs are directly linked in the article, but you can find and get examples for those and more here. It would be nice if their wiki included a clearer explanation on how Client Scripts, UI Policies, UI Actions, Business Rules & Access Control all fits together. Could this be added? Is there a way to query for a date ? This is why we need to look up the most recently created Conversation once the conversation is created. To just print the current date and time in a single method, use: Alternative to the GlideDateTime() class, you can use the JavaScript Date() object, which has more methods to retrieve helpful information from. Back to the components of our GlideRecord. Heres how to get the current date and time in ServiceNow. For information about GlideRecordSecure, which is a class inherited from GlideRecord that performs the same functions as GlideRecord, and also enforces ACLs, see the . An easy way to identify the encoded query string to use is to create a filter or a module with the query parameters you want to use, and then hover over the link or breadcrumb and look at the URL. gr1.priority = NULL; Whenever you see a reference field on a record, think immediately of sys_ids. This is a pretty popular thing to do, especially for integrations where you're passing data around as JSON payloads. Thankfully getTable(), isValidRecord(), getEncodedQuery(), and more exist for us to interact with unknown GlideRecord objects. current.addQuery(A) Get field values // Since the Conversation API does not provide a GlideRecord object or Sys ID, // look up the most recently created conversation by subject and return the Sys ID, Add user to a conversation, used only when creating a conversation, Set the subject of a conversation, used only when creating a conversation, The message to send to the conversation, used in both new and existing conversations, The conversation's Sys ID, used only when sending a message to an existing conversation, The conversation's Sys ID, used in output to chain together multiple messages in a single conversation, Return any errors caught during execution. If you want to get the display value of a field, you can add $DISPLAY to the end of a field name. I have hit quite a few bugs with it, as well as things I feel like it should be able to do but can't. This function can be used from any of the sub-classes. While the content of this post isnt new information (additional examples can be found on the Service-now wiki), my aim is to provide a single page of information containing some common examples of these methods as a reference. outage.update(); If I comment out outage.setWorkflow(false), I will see the update to the work notes. Peter. Could you please demonstrate how they could be used? }, Source: http://wiki.servicenow.com/index.php?title=Setting_a_GlideRecord_Variable_to_Null. EX: It's worth noting that this function returns more than just the values of a record, but all of the information to render a form. Not that I would do the following but just as an example. You can also query for a specific field/value pair. Every table can have one field/column that is display=true, which will show when its being referenced by a reference field. At first, you will see that it is undefined until we execute the incidents.query() line where it becomes an empty incident GlideRecord object and a pointer to just before the first results. qc.addOrCondition(C) gr1.update(); GlideRecord To start the new year, I want to dive into the depths of the GlideRecord object and how this information can make you a better developer. Whether you're a new admin or a seasoned consultant, you're guaranteed to find quality solutions that will aid you in your ServiceNow journey! Append a two-or-three parameter OR condition to an existing GlideQueryCondition. var qc = current.addQuery(B) Thanks for the suggestions, So when you encounter reference field like this, when you are writing simple GlideRecord queries and try to access requested_by, youll get a sys_id as the value. ServiceNow Developer Blog In the Flow execution details all of this seems to work, but you can't retrieve the values Loading. This way, there is only one flow action to work with when building flows. I prefer the last entry for how quickly and clearly the script is understood. Get Data Sheet. gr.addQuery(active, true); This will be a super simple , Want to get better at ServiceNow? Using an encoded query is often easier than multiple addQuery lines. Because all of the elements in the GlideRecord object are GlideElement objects instead of strings, the stringifier doesn't really like that. Then I know for sure I have the right query string. The return type of this function is void. You can build the query you want in a module or filter definition to see what the encoded query should look like. Get the conversation by provided Sys ID. Anytime you see a reference field on a form, you need to know that the true value of that field is a sys_id in ServiceNow. You use the getDisplayValue() method to convert the sys_id of the reference field, to a human readable value, or the display value of the record in question. This means that you can have one record on one table, relate to another record on another table. . var caller = current. You may also choose to modify the GlideRecord query to limit the scope of the query. How can I reference the manager id to return the Manager name as the Approver? We have no affiliation with ServiceNow. This sys_id value, is the value of the record on the related table. This is good if you just want to find one record, however the query would have returned seven items, which isn't completely efficent. addQuery('short_description', 'ENDSWITH', 'Error'); Field must contain the value supplied anywhere in the field. A GlideRecord contains both records and fields. What Are Global And Custom Scopes In ServiceNow? This reference field relationship allows us to do things like dot-walk to different tables in ServiceNow. This article will be at a reasonably advanced level but should be valuable for most any level of ServiceNow developer. ServiceNow Developer Blog It worked for me . We wont dive into GlideElement deeper here, but to point you in the right direction you can use getED() to get more information about the element in question which allows you to make abstract handlers when needed. gr.query(); while (gr.next()){ // Returns an object, ready to be JSON-ified. Nice one Mark, thanks for sharing. So, let us examine our incidents object in the debugger now that we have executed the .next() command and loaded the first matching result for our query. Is there a solution to these nested conditions, I am currently on Fuji and look to upgrade if required? Could someone help me with a ui policy task, it's easy Planning to create a dashboard, should be done in which Press J to jump to the feed. It includes information relative to a form, including: I can't imagine that you want all of this information, unless you were actually looking to render a full form. It returns a string containing the value of the field. This will work in any server side script, so a business rule or script include. I tried your code to insert an incident record, it is inserting some 100 record when creating one record. Speaking of having more knowledge of the object in question it is useful to know more about our GlideRecord. This is an excellent page to keep bookmarked! In the first action, we will specify the User, Subject, and Body arguments: Then, in the second instances of the Connect Chat - Send Message action, we only need to provide the Conversation Sys ID (found in the outputs of the first call to the action), as well as the Body: Finally, we can optionally add a short wait between the 2 messages. Luckily I like scripting and it makes it easy to script. numberSTARTSWITHINC^stateIN1,2^sys_updated_on<=2018-06-08 06:59:59. var gr = new GlideRecord('task'); At the time of writing this article, this is what you get when you stringify a GlideRecord object.

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